Booked an appointment online and indicated services needed: oil change and tire rotation. Also mentioned this when I arrived. Only the oil change had been performed when car was “ready”. Also I have a $90 credit/rewards credit that was not applied to the service. I use this facility often so I’m surprised at the lack in level of attention to detail. Now I have to take more time out of the day to get a rotation at some point.
Bryan, Let me first apologize for the service experience. We have some new staff on the front desk that are in training and we dropped the ball for sure. We will be reaching out to you to schedule a free tire rotation which we will get done in 10-15 minutes from your arrival. We definitely appreciate your loyalty as a customer and for proving the feedback so we can improve our service. Regards, Gregg (Owner)
- Honest-1 Auto Care South Charlotte