Charlotte and Matthews Auto Repair

5 Years Anniversary
(704) 846-9200updated hours:
Mon - Fri: 7:30 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
5

Very satisfied.

5

5

5

5

5

Had a great experience at Honest-1 Auto on Monroe Rd. They got my car up and running in a short time and the pricing was very fair. I have reccomended them to my family members. The office staff is very professional and friendly; they are practicing safe measures during this pandemic and the office is clean and comfortable.

5

I really like them and trust them,there good at what they do,and there dependable ,up front pricing

Thank you for your business and your 5 star review.

- Honest-1 Auto Care South Charlotte
5

My experience was truly excellent. The diagnostic was thorough and the explanation of the needs was understandable. My car is old 2007 and they even went so far as to tell me what suggested repairs I could postpone given the age of the car. Extremely conscientious regarding Covid protocol. Pleasant, friendly, and I highly recommend this auto repair business.

1

2

I've gone here multiple times for the past few years due to how close they are to my house and so far my experience has been ok to poor. Generally, they take much longer to finish working on your vehicle than they intially qoute and what they charge generally seems overpriced for the service. My worst experience is when I brought in my car, since it was making this buzzing noise. I worked at the Pizza Hut down the road at the time as a delivery driver. I had to leave work early to get it looked at. I was told the Idler pulley was squealing and that I should have the Idler pulley and the serpentine belt replaced. They repaired it, so later that day I drove back down the road to Pizza Hut to start working again. I literally didn't drive more than a mile, when I heard a loud clank. I pulled to the side of the road and stopped. I got out and found a large bolt with a large sheild/casing lying on the road behind me. I picked it up, drove back to Pizza Hut to return the delivery that I was in the middle of taking, clocked out, informed my GM of the situation (Who was obviously not happy) and drove straight back to Honest Auto. On the way there my car made this awful shrieking noise. Once I arrived, one of the mechanics walked out to me, so I showed him the bolt. He says "I'm not even sure how that came out." He drives my car into the shop and I walk inside where everyone at the desk assures me that it was just the belt making the noise and no future damage had been done to my car. After they fixed it a second time, I didn't have any future issues with it. I can also recall one other instance where I ended up being stuck at my house for the weekend due to them taking much longer than they intially quoted me to fix my car. I don't recall the details, but if I remember correctly, I brought it in Friday, they told me they would have it fixed by Saturday and I didn't end up getting it till Monday. I'm not sure if they ran into complications or they just didn't prioritize my car, but it was frustrating none the less. The final straw is recently, I brought my car in due to this burning smell. They charged me 85.30 before tax for a "Comprehensive Vehicle Inspection". The issue ended up being that some plastic had just melted on my exaust pipe from some trash that my car had picked up. I understand that they want to be compensated for their time, but Come On Guys, you charged me $ 102.42 to look at my car for less than 40 minutes. At least give me something for coming back despite having all these negative experiences. Safe to say I won't be coming back here if I can help it. The only reason I'm giving two stars instead of one is I acknowledge that stuff happens and I'm sure there's details I'm not aware of.

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