I needed a tire repair. I called to find out what the wait time was, was told it would be about an hour before they could look at my car. As soon as I arrived, the staff was courteous and was told the tech would look at my tire in a few minutes. Within 5 minutes the tech came out, just as courteous, looked at the tire and said he didn’t see anything and that it probably just needed air but that it would be about twenty minutes before he could put it on the blocks. At this time I had only waited for about 20 minutes or so, and was still within the hour wait time I was initially told. About 30 minutes go by and the tech grabs my keys and starts inspecting my tires. Within a few minutes he comes back and says I had a screw which was causing the slow leak. He recommended either a patch or plug with the differences between the two. He did not try to push me in either direction, the salesman provided me with the cost and much to my surprise he recommended the cheaper of the options. I asked them to put air in my bike tires and he happily obliged. The whole process including wait time took approximately 1:45. I was very satisfied and highly recommend you use them for any car repairs you may need.
Roberto, Thank you for the feedback. It is always good to hear we are taking good care of our customers. Looking forward to seeing you again in the future. Sincerley George (Service Manager)
- Honest-1 Auto Care South Charlotte