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Charlotte and Matthews Auto Repair

6 Years Anniversary
(704) 846-9200updated hours:
Mon - Fri: 7:30 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
1

I thought this was gonna be a good auto place but they kept raising the pay. We needed a power steering pump replacement (we already had our own part) and they said that it would cost $350 and that we would be able to get the car the same day considering it only takes 2-3 hours to replace, we showed up around 11am. He called the same day around 4pm and raised the pay up to $882 he said we would have to wait the next day to get our car. When I called and asked about it the man was rude. In the end we still had to pay them for the hours of labor spent on the car but they definitely will take your money and get over on you if you let them!

Honest-1 was authorized to perform a power steering pump replacement with the customer supplied part without diagnostic. The customer was told upfront that there was so much fluid leaking that the power steering line may need to be replaced due to the leak & the vehicle being 14 years old. As the technician prepared to replace the customers supplied power steering pump his inspection revealed the power steering line was leaking and needed replacing. The customer approved the additional cost for the repairs in the afternoon of 5.11.22 so the technician began the process. The customer then called back the next morning and changed their mind and indicated they did not want to do the work. It was explained that there would be a labor cost involved for the work done at that point and to put the vehicle back together. Honest-1 only did was was approved and asked to be paid for what the technician had already performed. Honest-1 has a National Warranty of 3 years - 36,000 miles for all repairs when our parts are installed, free Roadside Assistance for 12 months after service and a Rewards Program for our customers. If you would like to discuss please call me directly at 704-846-9200 - Gregg.

- Honest-1 Auto Care South Charlotte
1

They Are Liars . They Tried To Charge Me $882 Dollars To Put In A $70-$80 Power Steering Pump My Review Is On Google This Place Is TERRIBLE And Took 2 Days To Do So …. ITS A 3 HR JOB . They Were Trying To Run Hours Up So The Price Would Be More Then Had To Pay Them $296 And They Did NOTHING . Bad Place Bunch Of Scammers And They Play With Guns In The Back

1

Terrible All I Needed Was My Power Steering Pump Replaced . They Said that’ll That Would Be $350 Then Called 30Min-1hr Later Saying It’s $467 Then Called Again Saying They Ran Into Rusted Bolts So That Apparently Shot The Price Up 400+ That Added Up To $882 . So Now They Want To Charge Us For 1hr And 30 Mins Worth Of Labor ….. It’s Taking Them 2 Days For A 3 Hour Job . Obviously They Were Not Working On The Car For 2 Straight Days . DO NOT GO HERE They Just Want Your Money

Honest-1 was authorized to perform a power steering pump replacement with the customer supplied part without diagnostic. The customer was told upfront that there was so much fluid leaking that the power steering line may need to be replaced due to the leak & the vehicle being 14 years old. As the technician prepared to replace the customers supplied power steering pump his inspection revealed the power steering line was leaking and needed replacing. The customer approved the additional cost for the repairs in the afternoon of 5.11.22 so the technician began the process. The customer then called back the next morning and changed their mind and indicated they did not want to do the work. It was explained that there would be a labor cost involved for the work done at that point and to put the vehicle back together. Honest-1 only did was was approved and asked to be paid for what the technician had already performed. Honest-1 has a National Warranty of 3 years - 36,000 miles for all repairs when our parts are installed, free Roadside Assistance for 12 months after service and a Rewards Program for our customers. If you would like to discuss please call me directly at 704-846-9200 - Gregg.

- Honest-1 Auto Care South Charlotte
5

They were able to find my problems & fix them. They kept me up to date on progress. We’re very friendly.

3

5

1

Had an 8am appointment for an oil & fuel filter change. I have a diesel truck that requires a fuel filter change every other oil change. The last time I had this done I was out of town and just showed up at a shop, no appointment and it took 30-40 mins. They didn’t pull my truck into the shop until 9:10. I checked out at 11:00. 3 hours for an oil change (with an appointment) is ridiculous. I won’t be going back.

1

My experience here was not good. I came in to have my brand new tires and rims balanced because they were making the classic “womp womp” noise at any speed. The shop that I originally got them from was too far away to go back to. Honest 1 “balanced” them after confirming they were not correct. I was still getting the same noise after so I brought it back to Honest 1. They drove my car and then tried to tell me that it’s just the sound these tires are going to make. They had no interest in rechecking their work. I asked them to put one tire on the balancer to see if it was ok. After watching them rebalance that tire and then having them tell me it checked out fine, I realized that my tire issue was not worth their time. Now I’m driving around with my steering wheel vibrating until my appointment with another shop.

1

Not a very good 1st experience. It was expensive and they didn't do what I asked fully. The employee seemed new at desk and wasn't sure of his responsibilities (not really all his fault, everyone needs to learn at some point)??? I would not recommend this business to anyone.

5

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