Charlotte and Matthews Auto Repair

9 Years Anniversary
(704) 846-9200hours:
Mon - Fri: 7:30 AM - 5:30 PM
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5

The team at Honest 1 was a huge help. They helped me diagnosed the problem with my vehicle.

5

The name of this business is what made me take a chance on them. I'm very thankful they lived up to their name. They were able to service my car in less than 48 hours and so far so good! Julian was great. I'll probably be back!

5

Friendly and helpful staff!

5

5

5

Always a great experience.

5

Enjoyed the courteous and efficient way they handled my issue.

5

5

Took my two cars for different services . The staff at the desk were very friendly and knowledgeable. They even provided me with a car to drive to get lunch while they worked on my car.

1

I'll try to keep this short but frankly it's a long sad story of failed due diligence on my part before taking my car here. This all happened last summer... Lemme see if I can sum all this up: - Visit 1: AC Compressor blew out. Took it here, estimate: $2200 to fix. I say let's do it! - Visit 2: AC working kind of but discovered it was leaking refrigerant. Brought it back. Said it was a faulty compressor (keep this excuse in mind....) - Visit 3: Fixed the leaking refrigerant but then ***engine started leaking oil profusely*** AND the AC was turning off on its own after about 5 seconds. Brought it back to them to diagnose and fix. Said it was a faulty compressor and that they'll order another one - Visit 4: Brought it back again to diagnose and fix. AC still not working, still leaking oil. Said to bring it back when they get a different compressor. - Visit 5: Still couldn't fix it. About this point is where they recommended I go to their sister shop to have it diagnosed and repaired by their higher-end techs. This shop was about a 40 min. drive but at least offered me a loner car free of charge which I greatly appreciated. Left it with them for diagnosis and repair - Visit 6: This was their final diagnosis because (get this) the owner of the first shop told them NOT to put any more work into the car because "we've done all we can". Now keep in mind thus far, 6 visits in + 1 Toyota to see if they had any idea (nope and in fact they said the engine had so much oil everywhere they would rather replace the whole thing for $10k than figure out what's wrong) and NO ONE was able to fix my truck. This was their final diagnosis: - The AC problem is due to a super rare issue where some "electromagnetic interference" is disrupting the AC Compressor / Engine signal. Toyotas apparently shut the compressor down at certain times to save energy via this sensitive signal. Ok sure whatever. - The oil leak was caused because Toyota installs terrible valve cover gaskets. If that final diag wasn't whacky enough, they wanted AN ADDITIONAL $1400 TO FIX JUST THE VALVE GASKET COVERS, not even considering any work with the AC because they didn't even know where the supposed "electromagnetic interference" was coming from. Six+ visits, AC still not working, the first garage caused a severe oil leak AND didn't even own up to it. Now to truly grasp the absolute depth of pure f**kery coming from Clownworld here...don't worry there's a super happy ending to this story...I decided NOT to let my baby go to the junkyard with all her super expensive and apparently "mysterious" problems and took it to ***CMD Automotive in Charlotte***, told them all of the above and they said "we'll try"... Remember that original price tag I paid $2200 and the additional $1400 they asked for to fix just the valve gasket covers? - AC fixed. Turns out Toyota installs these expensive two-part compressors and 90% of after-market AC Compressors are incompatible. The price tag to get the original parts is about $1200, for which I refused. However, their electrician said he could jerry-rig a switch in my cab to bypass the signal using an after-market Compressor. Cost: $500 parts and labor - Oil leak fixed. NOT THE VALVE GASKET COVERS AT ALL. Those were actually totally fine!!! Turns out it was the front crank seal leaking. Cost: $312 parts and labor Honest-1 Auto: $3600 cost + estimate to fix a problem they couldn't (the AC) and to fix another problem they caused (oil leak). Ended up getting both fixed PERFECTLY for just over $800. To make this story even more gravy and a Karma-Win for the consumer, my credit card company sympathized with the situation and got my money back via claim dispute. The basis of my claim? Look at all the other low-and-one-star reviews here and on Yelp! They have a documented history of overcharging and false diagnoses. Glad things worked out in the end and my baby runs well now...thanks to ***CMD Automotive in Charlotte***...Avoid H1 Autocare at all costs!

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