Charlotte and Matthews Auto Repair

5 Years Anniversary
(704) 846-9200updated hours:
Mon - Fri: 7:30 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
5

5

Honest 1 checked a vehicle I wanted to buy. They were very professional and friendly. Definitely recommend them.

4

Very good service and pricing. Happy to make the drive because other places were 40-50% more expensive for front end alignment.

5

5

Very professional

5

5

I brought a truck for the diagnostic I was working poorly, chocking and having almost no power After the inspection by the Honest-1 shop I was told that my fuel pump needs to be replaced in addition to other system clean up The total cost was a little over$900 I needed the truck badly and was much inclined to let the shop do the repairs I did not have all the funds to do the repairs so I picked up the truck and paid the shop close to $90 in diagnostic fees My friend suggested to me the fuel filter displacement. My son did it and to my surprise the truck is working beautifully again I’m very disappointed that Honest-1 shop would lie to their customers and try to take advantage of the desperate situation people are sometimes in I should be refunded the diagnostic fee but I don’t want to go through the pain of getting it I just want to to worn you people Don’t trust Honest-1 shop totally If that can take advantage of you they will Myself , I will stay away from this shop

Adam. We are sorry to hear about your service experience with Honest-1 Auto Care. Our diagnostic results revealed large amounts of debris under air filter which was removed & vehicle ran okay for about 30 minutes but then started running poorly again. Part of the diagnostic showed the fuel pump was not performing to the mfg. specification therefore the recommendation was to remove the intake, clean it and replace the fuel pump. The fuel pump replacement does include checking the fuel filter. We hope that you replacing the fuel filter will resolve your issues permanently but our experience is that debris in the intake system will need to be cleaned as recommended. Our diagnostic charge that you paid did include a discount from your rewards program of $17.40 which is from 5% back from previous services at Honest-1. I did reach out to you but was unable to reach you so if you would like to discuss further you can call me at 704-846-9200. - Gregg (Owner)

- Honest-1 Auto Care South Charlotte
5

Always a good experience at Honest-1 Auto Care! Helpful staff, very informative about service being given to my auto, great check out!

Thank you for the review and your business. Gregg (owner)

- Honest-1 Auto Care South Charlotte
5

Quick and efficient. Nice people and good prices.

Thank you for the 5 start review. Gregg (owner)

- Honest-1 Auto Care South Charlotte
5

Very professional workers and very helpful as well. They help you understand what is being done to your car and how different processes work. Overall a great place with friendly people that will help you take care of your car.

Thank you so much for the 5 start review and comments. We appreciate your business. Gregg (Owner)

- Honest-1 Auto Care South Charlotte
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