Charlotte and Matthews Auto Repair

Customer service is excellent. Comfortable lounge. Extremely accommodating.

Simple tire rotation on my work van, front to rear, and they didn't update the tire pressure. The next day I had to go over to Valvoline Express for them to change the tire pressure to 65psi front, 80psi rear.

This place goes above and beyond in customer satisfaction!

I stopped into Honest-1 this week and did not even have an appointment. I really had not been very pleased with the service that I had received in the past. They had previously said that my turn indicators and my emergency lights were fixed, but they WEREN'T!! (I had taken my car back in twice!!) I was terrified to drive my car anymore!!! A relatively new employee, Patrick, couldn't have been any nicer!! Even though it was near closing time, Patrick immediately ordered the part that was needed. The part arrived quickly, and within a short period of time my turn indicators and emergency lights were working perfectly!! I drove off feeling safe for the first time in months! PATRICK, THANK YOU SO MUCH FOR BEING SO KIND AND FOR GOING OUT OF YOUR WAY TO HELP ME!!!!

Really good service

I brought my 1984 Toyota van in last Wednesday to check the battery kill switch and the battery. I was told that the battery needed replacement and the kill switch was working fine. I was charged over $40.00 just for checking the battery, and told that the battery kill switch is not a problem. I doubt that anyone ever checked the kill switch, because, if they had, they would immediately see that IT IS NOT WORKING FINE. The threads on the dial are completely stripped and the switch is not making contact. Very simple to check, and only takes a few seconds. As for the battery check, that is a service that is usually done without charge when purchasing a new battery. I would have purchased the battery from you had the check been included in the service. I even asked to have the cost of the check applied towards the purchase of the new battery, but was refused that request. Furthermore, if you had installed a new battery it would not have worked because of the problem with the kill switch! It would be nice if you would live up to the “Honest” which is in your name. I feel that I have been ripped off and will not be returning customer. Gene Kavadlo

Very detailed and fast work.