Charlotte and Matthews Auto Repair

I was very frustrated with the old clonker. I've managed to coax it to the shop where i met the owner of the service center. He was super helpful and in my opinion made me feel very comfortable and at ease after dealing with that piece of headache. The staff was cool too. I would recommend them to anyone who needs a good auto care service.

Very pleased with the service here. I came in for a standard oil change and inspection. Great waiting area with refreshments and the service took less time than I expected. I was helped and spoken with with respect and familiarity. I have found my new auto shop. They also left a pack of Oreos on the dash for when I got back in my car! It's the little things.

Appointment was just a few minutes late but work on alignment was done in a quick professional manner. Staff was courteous. Reasonable rates.

I was very pleased with the level of professional customer service I had during my car experience. When I called Honest 1 after my car wouldn't start the night before, I spoke to Greg who patiently and kindly asked me some questions in order to get a better understanding of the problem. Greg then stated that they would run some tests in order to get to the root of the problem. My car was towed there, and before they worked on it, CJ called me back each time and patiently walked me through the problem, then suggested action steps to get it fixed. My car was fixed same day... It needed a new battery and a new starter. Not the best news, but it had to get done! They are truly dependable and honest! I will definitely go back there with any more car maintanence needs. Great job!

I was impressed with your shop. The waiting room and bathroom were clean. The technicians were friendly and knowledgeable. They finished the job promptly. They also told me that I would need a new battery soon; but they did not try to pressure me into buying one from your company. They told me that the one that I had should be replaced by AAA (where I bought it). I will continue to go to the shop, especially if you put coupons in the mail.

Quick service, courteous staff. Will be back!

It's always a pleasure!!!!

I had an awesome experience working with Honest-1. CJ at the front desk is very welcoming and helps ensure that you will leave satisfied and in a timely fashion. The managers all introduced themselves making it feel very one-on-one. I would definitely recommend taking your car here for an oil change, tire rotation, or state inspection. However, after three appointments they could not diagnose my AC issue in which case I went to the car dealership service to get my car fixed.

Great service and got a free car wash out of getting an oil change! I'm sure I will be back for another one.

Fast courteous service.