I went in just for a quick oil change. The gentleman behind the counter was very welcoming and informed me that there was a little but if a wait. He immediately offered to set up an appointment for a little over an hour later so that I didn't have to sit and wait for too long at the shop. When I came back for the appointment, he greeted me again and in no time, my car was being pulled into a bay. Once finished, I was given a report card on the overall status of my car, and told of an issue that I had noticed but I was informed that at this point it is still within spec. As I checked out, I was informed of their loyalty program as well as their policies on warranties and customer care. The gentleman who checked me out even applied a coupon to my oil change so I saved some money immediately! I was very pleased with my experience and will surely return.