Charlotte and Matthews Auto Repair

Great experience, great service#

Great service, friendly staff

I went in for the first time time get an oil change. The facility was clean and comfortable. The staff was very friendly. Well after leaving I returned to work. After finishing my shift I'd received a call where they saw oil on the ground where I'd parked. Sure enough when I looked, all of my oil had leaked out. After calling them back they promptly had someone at my house the following morning to fix the issue, took the car back to the shop to check everything and brought it back to me with a fresh car wash too. I truly appreciated the honesty and professionalism of the staff. For once a name fits the company. They truly are Honest-1's!

Honest-1 autocare did a great job of getting me in and out quickly. The service was great. And they even had coffee and water bottles for customers. I will definitely go back.

First visit here today. Needed an oil change and a state inspection. I fully expected to be hit for additional needs to pass the inspection even though I knew the vehicle could pass. Much to my surprise, they said everything was fine, just keep in mind that front right ball joint might need attention at some time in the future, not anytime soon. I like a auto service that doesn't look at you like a mark to fleece, especially when it's something mandatory like a state vehicle inspection. Very polite and professional people, very clean waiting room. Didn't have to wait as long as I expected. This is the kind of auto repair place that I've looked for, for years. Now I know where all my future repair needs are going to be done. Fair prices, look on the web site for coupons to save a few bucks. For people that know what they are doing and friendly, without trying to take your last dollar, this is the place to go. Glad to see this place in this city. Can't say enough about the positive experience this has been. Would recommend Honest-1 to anyone, without reservation.

Trusted name, dependable work that speaks for itself.

Excellent service from start to finish. Will recommend to anyone looking for honest, trustworthy mechanics that get the job done quickly with extremely competitive pricing. Thank you for the very pleasant experience. Sincerely, Lynn Murphy Charlotte, NC

Overall a good experience. No surprises. Wait time was little longer than promised.

Always courteous and prompt.

First time using the Honest-1 service and I was extremely impressed by the friendly atmosphere and great service. I typically have all my service done at the dealership where I purchased my vehicle but not anymore. This family run service center gives you the confidence your being treated like family and not a commission. The service manager actually said I didn't need certain work done that the dealership was pushing me to buy. I'll definitely be coming here from now on.