Charlotte and Matthews Auto Repair

5 Years Anniversary
(704) 846-9200updated hours:
Mon - Fri: 7:30 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
5

Five stars for customer service and nice environment to be in! I will definately be back!

4.5

As usual, service was great and timely. Less than an hour to change oil & filter, plus a new air filter. Plan to recommend this service to my son.

5

Excellent service and staff, from service manager to technician.

5

Wonderful experience! I have found my PERMANENT auto repair shop.

5

Overall I was pretty pleased with everything. I thought the two gentlemen (CJ and I think Virgil) were very friendly and professional. I felt like they were truly honest throughout the process. The problem with my AC was diagnosed correctly and repaired at a price below what I had seen examples of others paying online. The only area where my expectations were not met/exceeded was with regards to how long it took, and the amount of communication I received. I ended up not having my car for several days, which made it tough, and I was told that my car would be ready on a particular day, only to be told at 6 pm that night that my car wasn't ready. I am willing to give them the benefit of the doubt on this though, because I was so very pleased and impressed with them. My wife's car needs a lot of work and I plan on going to them for that work.

5

The service was prompt and work was performed correctly and the price was reasonable. The customer waiting area is clean and comfortable and the staff was knowledgeable and friendly.

5

Above and beyond excellent customer service. A special thank you to CJ, Virgil, and the owner for their everything. Definitely, will be using them again.

5

Above and beyond excellent customer service. A special thank you to CJ, Virgil, and the owner for their everything. Definitely, will be using them again.

5

This was by far the best automotive experience ive ever had! The staff was courteous, knowledgeable, & hospitable! All of my vehicles work & personal will be serviced here!!!! They really live up to thier name.

5

I have lived in Charlotte over a decade and have dealt with MANY mechanic shops. I have yet to find one I want to keep and go back to. Just picked my car up today from Honest-1 Auto Care on Monroe Rd. after a MAJOR repair. C.J. is the guy who handled my case and he is the most professional gentleman I have ever dealt with when it comes to mechanic shops. I usually encounter "slick willies" who spew a lot of nonsense, half-truths and exaggerations when it comes to getting my car repaired. C.J. was a total professional, respectful and straight with me. He even called me twice a day with an "update". I will be taking ALL of my vehicles to Honest-1 Auto Care on Monroe Rd. and I will ask for C.J. :)

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